Refund policy

REFUND POLICY

At Cozy Cradle, all sales are final. We do not offer refunds or returns, so please check the size chart before you order.

However, if your package is lost during shipping, we will ship you a brand new replacement at no additional cost. Simply contact us at support@cozycradleus.com with your order number and we will get a new package sent out to you right away.

If your order arrives defective or you received the wrong item, email us within 30 days of delivery with your order number and a photo, and we will send you a free replacement.

SHIPPING PROTECTION (OPTIONAL ADD-ON)
Shipping Protection also covers packages that are stolen after delivery or damaged in transit. Contact us within 30 days of the expected delivery date and we will send a free replacement.

30-DAY WARRANTY (OPTIONAL ADD-ON)
The 30-Day Warranty adds a free replacement if your hoodie is damaged through normal use within 30 days of delivery, such as a rip, a broken zipper, or a loose seam. Email us with your order number and a photo to make a claim. The warranty does not cover loss or intentional damage.